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上海協信莎瑪長風..

微信招聘

Guest Relations Officer 客戶關系主任

3000-4499
上海協信莎瑪長風服務式公寓
普陀區
  • 物業及服務式公寓  |
  • 150-500人  |
  • 2019-06-27

  不限工作經驗  不限學歷   招若干人  性別:不限
  英語 一般   年齡:不限

職位信息


Essential Duties and Responsibilities – (Key Activities of the role)
主要職責﹣(職務的主要工作)

1.Provides quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
在客戶入住,居住以及退房期間始終快速響應客戶的需求,并提供高效,禮貌的提供優質的服務。

2.Maintains strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
在卡及現金交易,賬戶管理,制作單元鑰匙/門卡等保密方面嚴格執行相關的安全程序。

3.Operates switchboard effectively, handling all calls promptly and professionally, greeting all callers according to shama policy and transfer all calls to relevant rooms/departments responding to requests quickly and efficiently.
正確的操作電話交換機,根據莎瑪標準快速,專業的接聽所有來電,并迅速高效的轉接至相應的單元/部門。

4.Full utilization of the Guest Relations system ensuring accuracy in use. Log and inform your supervisor of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
正確并充分使用客戶關系操作系統。如系統登陸及操作有任何問題,需及時告知主管?;峁┤魏喂賾諤岣吣殼跋低臣安僮髁鞒痰慕ㄒ?。


5.Participates in scheduled training and development programs provided by shama to improve self and department standards and attend departmental meetings as required.
參加莎瑪的各類培訓或拓展課程以提高自身業務水平,出席部門例會以掌握部門工作標準。
6.Follows shama procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
遵守莎瑪關于儀容儀表,績效考評標準,職業衛生及安全,緊急預案,以及出現在員工手冊/部門操作守則/公司政策守則上的其他相關政策及流程。

7.Any other reasonable request within your range of competence as required by your Supervisor or Property Management.
完成由主管或物業管理處指派的能力范圍所及的合理的工作。

8.Need to shift work

需要翻班。

上班地點: 上海協信莎瑪虹橋服務式公寓/ 上海協信莎瑪長風服務式公寓
 



聯系方式


apex英雄服务器介绍 www.qrpaq.icu 聯 系 人:周女士
電子郵箱:[email protected]
地 址:上海市普陀區大渡河路388弄2號
郵政編碼:



公司信息


上海協信莎瑪長風服務式公寓,毗鄰長風公園,擁有362套房間,于2018年8月開業,員工繳納五險一金、提供餐補或員工餐、年休假、集團旗下酒店員工價等福利,歡迎您的加入。

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