Essential Duties and Responsibilities – （Key Activities of the role）
1.Provides quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
2.Maintains strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
3.Operates switchboard effectively, handling all calls promptly and professionally, greeting all callers according to shama policy and transfer all calls to relevant rooms/departments responding to requests quickly and efficiently.
4.Full utilization of the Guest Relations system ensuring accuracy in use. Log and inform your supervisor of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
5.Participates in scheduled training and development programs provided by shama to improve self and department standards and attend departmental meetings as required.
6.Follows shama procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
7.Any other reasonable request within your range of competence as required by your Supervisor or Property Management.
8.Need to shift work
上班地點： 上海協信莎瑪虹橋服務式公寓/ 上海協信莎瑪長風服務式公寓