Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's partners a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!
Who we are:
Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Shanghai or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.
Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.
So, are you ready?
Fluency in English and Taiwanese
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills
What you’ll be doing:
Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as: modifications, cancellations or confirmation of reservations, special requests, easy complaints, etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.
What you’ll get in return:
We offer you many benefits when joining our team.
Full time paid training of 4 weeks
Annual leave entitlement
Quarterly bonus plan
Work schedule provided 4-6 weeks in advance
Catered lunch or dinner depending on your work schedule
Continuous growth potential, and free and on demand professional training courses
Want to apply?
If you like what you see then click the link below to apply! The next page will begin a competency test which is Step 1 of the recruitment process. This should take no longer than 45 minutes to complete.
The hiring company Booking.com Customer Service Center （Shanghai） Co. Ltd. is one of Booking.com BV’s and/or BookingSuite BV’s support companies in China. Booking.com Customer Service Center （Shanghai） Co. Ltd. is looking for a Customer Service Guest Specialist - Taiwanese. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com" refer to Booking.com BV.